Guaranteed Quality Assurance, Quality Recruitment Professional Training and Long-term Agent Retention.
Healthcare & Medical
Health Plan and Insurance Support
Medical Facility Front Desk
Online Directory or Multi Facility Triage Support
Medical Smart Device and App Support
Retail Product Support
Expert Product Representation
Web Chat & Social Media Support
Food & Beverage
Rental & Property Management
Lead data verification
Hardware & Software
Tiered Technical Support
Applications and 3rd Party Integrations
System monitoring to remotely check websites from several geographic monitoring stations at selected intervals
Telecom & ISP
Tiered Technical Support for Fiber internet services, VOIP and IPTV services
Classroom Technology Support
Course & Registration Support
Network Outages for Students and Faculty
Outsourced agents sit on your instance of inContact
We provide a full service call center solution for your business with our Agents handling all points of contact.
This option is highly customizable. We work closely with you to ensure that your business culture and needs are fully
represented in all areas during the onboarding process and setup. We ensure that the Agent representation you receive
is what you truly need to help maximize your growth potential.
We provide your company with the cloud contact center software that gives the ability to utilize your current support
team in an in-house call center type environment. We will walk you through the setup and implementation of the platform.
We offer a higher degree of support than most competitors for smaller set-ups at a better price point.
This solution creates a blended team of your current support team and ours.
We provide you with the complete package from Solution Two plus our Dedicated Agents. It adds an additional layer
of peace of mind as you control when and how the call volume flows to our Agents. This also means that your overflow
is documented in the same reporting logs and format as the calls your in-house Agents take.
You are a call center of your own or have your own support team and looking for call overflow support.
Your calls can be forwarded to our Agents on our platform. This is a great solution that can include after
hours or weekend support that you prefer not to handle; for small offices where support team is often on the go or distracted with other work.